RSVP Montgomery

Runway 28

MAY/JUNE 2018

Angela Hardgrave

Say goodbye to what you knew about the Montgomery Regional Airport. It’s a new day! The latest developments have taken our airport from somewhere you have to be to somewhere you want to be. The most exciting upgrade has to be the installation of Runway 28, the new bar and restaurant inside the terminal. The grand opening for Runway 28 was Tuesday, March 13, 2018, and featured a ribbon-cutting ceremony, speakers, and an endless array of delicious food and drinks from the restaurant. 


Runway 28 offers everything you need, whether you are catching an early morning flight or waiting out a long layover. Their menu features breakfast sandwiches and egg-white burritos, artisan pizza, burrito bowls, build-your-own burgers, and a wide assortment of drinks from the bar. Runway 28 is the creation of Tailwind Concessions, the new concessioner for the Montgomery Airport. Jeff Switzer, president of Tailwind Concessions, said, “Tailwind is excited to be taking over the entire food service of the airport. We have been working with the airport administration to get everything up and running. Our menu will evolve over time as we tweak it for a more local flair, for local needs and cuisine. In addition to the restaurant and bar, we plan to add more retail spaces, like a gift shop and a coffee shop.”


Tailwind Concessions has worked successfully with airports all over the United States. “I work with a great group of people. Tailwind provides concessions from coast to coast, from Florida to Washington state, in seventeen airports across the country. Each area is different, with different needs and local flavors,” said Switzer. “We have been in this business since 2001 and are established and growing. We are committed to bringing the same level of experience and expertise to Montgomery that we have to our other locations.” 


Along with the new food and beverage offerings, the Montgomery airport is improving other areas of customer service for their passengers. Tammy Knight Fleming is the Montgomery Chamber of Commerce chairman who serves as the contact for the airport. She said, “MGM currently serves approximately 350,000 total passengers per year and is served by two of the world’s largest airlines—American Airlines and Delta Airlines. MGM is poised to serve Montgomery and the River Region. You can take off from MGM and land virtually anywhere in the world. With nonstop service to three of the nation’s largest hub airports, global access is just a connection away. We are also introducing new service to a fourth American Airlines hub—Washington Reagan International Airport (DCA), beginning June 7, 2018. No matter where travel takes you, MGM offers a convenient and efficient gateway to an elevated travel experience.”


In addition to an added airline service, Fleming outlined other improvements in place to better serve passengers. “At MGM, we believe the world does actually revolve around our passengers. That is why we’re continuously working to improve our services and facilities to offer an exceptional experience,” said Fleming. “We have added improved free Wi-Fi service, new passenger feedback options, a new airport website with seamless flight information and useful travel tools, multiple device charging stations, new concierge/wheelchair service, and improved terminal aesthetics, among others.”


The introduction of Runway 28 and the countless additional services at the Montgomery Regional Airport are tremendous benefits to passengers, easing the stress and exhaustion that often accompanies traveling. Fleming said, “The new improvements are derived from our strategic planning efforts over the past two years. Our goal is to first listen to our passengers and then take meaningful action to provide the relevant services to meet their needs. We are also the first and last impression for many visitors to our community. We are focused on ensuring that the very essence of the River Region is clearly reflected in their experience at MGM.” She continued, “We have a clear understanding of the passenger life cycle and have honed in on the areas where we have direct control. The improvements on the ground at MGM will offer passengers a seamless, enjoyable, connected, memorable and positive airport experience.”


To continue expanding and growing, the Montgomery Regional Airport needs the support of air travelers who live in Montgomery and the surrounding areas. Fleming said, “Ridership is key to the airport’s ability to improve customer services and offer more flights to more destinations.” To find out more, visit their website at www.flymgm.com

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